General

https://www.leharfootwear.com/ is an online portal of Lehar Footwears Limited. In this Privacy Policy, references to “you” mean any person submitting any data to us, our agent, or the website.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the website and browse without having to provide personal details. During your visit to the website, you remain anonymous and at no time can we identify you unless you have an account on the website and log on with your username and password.

Lehar Footwears Limited ("Company") values your privacy. In this Privacy Policy ("Policy"), we describe the information that we collect about you when you visit the Company’s platform (“Lehar Footwear”) and use the services available on Lehar Footwear, and how we use and disclose that information.

If you have any questions or comments about the Privacy Policy, please contact us at info@leharfootwear.com. This Policy is incorporated into and is subject to the Lehar Footwear Terms of Use. Your use of Lehar Footwear and any personal information you provide on Lehar Footwear remains subject to the terms of the Policy and Lehar Footwear Terms of Use.

In terms of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, any grievance or complaint may be intimated to the Grievance Officer, who may be reached at E-293, RIICO Industrial Area, Bagru Extn.I, Jaipur - 303007 (Raj.) India or by email at “info@leharfootwear.com”. The complaint shall be redressed within a period of 15 (fifteen) days.

Data that we collect

We may collect various information if you seek to place an order for a product to us on the website. We collect, store and process your data for processing your purchase on the website and any possible later claims, and to provide you with our services. We may collect your title, name, gender, date of birth, email address, billing address, delivery address, telephone number, mobile number, login and account information, payment details, or bank account details.

A. Collection of Your Personal Information

1. COLLECTION OF PERSONAL INFORMATION

“Personal information” includes information that may be used to identify or contact you such as: name, email address, phone number etc., or information required to initiate a refund/exchange of the products offered by Lehar Footwear (“Lehar Footwear Products”) such as purchase information and shipping address. At the time of creating the Account, user data shall be collected to ensure greater customer satisfaction. The Company reserves the right to record conversations through messaging mechanisms on the platform to monitor and prohibit abuse and resolve disputes.

2. COLLECTION OF AUTOMATIC INFORMATION, USE OF COOKIES AND OTHER TRACKING DEVICES

We and our third-party service providers use cookies and other tracking technologies to collect information about your use of Lehar Footwear, such as browser type, operating system, access time, and IP address. We use this for website analytics to determine which portions of Lehar Footwear are used most frequently and to evaluate the success of our advertising.

• Cookies: A cookie is a small file stored on your computer's hard drive. It helps us analyse web traffic and allows web applications to respond to you as an individual.
• Disabling Cookies: You can choose to decline cookies via your browser settings, though this may prevent you from taking full advantage of the website features.

Use of data collected

We need this information to allow you to place your order. We may use that data to process payment and deliver the product to you. We also use that data to inform you when the product is about to be delivered.

We may pass your name, phone number, and address on to a third party (such as a courier) to make delivery of the product to you. We may also use your data to manage the website, detect fraud, and send you information relevant to our products. You must only submit information which is accurate and keep it up to date.

Your actual order details may be stored with us and accessed by logging into your account. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties.

B. How the Company Uses the Information We Collect

We use your personal information for reasons including:

• To verify your identity and enable your use of Lehar Footwear;
• For customer support and internal record-keeping;
• For shipping, delivery, and processing returns or refunds;
• To improve Lehar Footwear by tracking "Search" functions and troubleshooting;
• To periodically send promotional emails regarding new products or special offers;
• To resolve disputes and enforce our Terms of Use.

Registration on Lehar Footwear shall be deemed as consent to be contacted for the purposes mentioned above via mobile, SMS, or email, regardless of registration with the National Customer Preference Register (NCPR).

Other uses of data collected

We may send you information about us, the website, our products, and sales promotions. If you would prefer not to receive this additional information, please click the “unsubscribe” link in any email or follow the SMS unsubscription process. Within 7 working days of receipt of your instruction, we will cease to send you such information.

C. Surveys

We may conduct user surveys from time to time via email or WhatsApp to better target our products. We will share aggregate data with third-party service providers but will not share individual responses without consent.

Third parties and links

We may contract with various third parties for the maintenance of Lehar Footwear and our business operations. We may transfer our databases if we sell our business or part of it. Other than as set out in this Policy, we shall NOT sell or disclose your personal data to third parties without obtaining prior consent unless required by law.

Security

We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of your information. We collect your personal details on a secure server and use firewalls. You are responsible for protecting against unauthorised access to your password and computer.

Updating, Deleting and Correcting Your Personal Information

You can review, correct, and delete your personal information by logging into Lehar Footwear. Upon your request, we will close your Account and remove your personal information as soon as reasonably possible, though we retain certain information to comply with the law and prevent fraud.

Consent

By submitting data to us or using the website, you consent to our use of your data in the manner set out in this Privacy Policy. You authorise us to contact you from Lehar Footwear or our service providers in relation to the transactions made on the website.